Our sellers allow you to return products for up to 7 days from the delivery date, except for non-returnable products. To see if your product is returnable, please refer to the returns policy on the product page. 

Returns will be accepted only if products are in unused condition, and refunds will only be in the Bank Account or Wallet. You can return products you no longer require up to 7 days from the date of delivery.

We do our best to ensure that your orders are fulfilled with genuine products on time in full in secure packaging. In the unlikely instance where there is an issue with your order, you may request a return within 3 days from date of order delivery if you find any item(s) are missing / have not been delivered with your order and within 7 days from the date of order delivery if you notice that any items are damaged or are incorrectly delivered to you or are nearing their expiry date. We reserve the right to seek additional information from you, including but not limited to pictures of the products, to process your return.

Returns can be requested on the app/website or by mail the contact center at info@geomaxindia.com

Products that cannot be returned

• The product that is in unsealed/opened/used condition.
• Products marked as Non-returnable.
• Undergarments as this category is excluded from our general return policy due to hygiene reasons.

Cancellation Policy:

• Is it allowed to request for cancellation?
  • You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity
• How can I cancel my order?
  • You can cancel an order by clicking on the Cancel link/button.
  • You will be able to cancel an order till the time it is not dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.
• The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.
• No cancellation or Door step rejection allowed for “No returns applicable products” , in case denied at doorstep no refund will be provided for prepaid order.

REFUND POLICY:

Refund against Cancellation:

• Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card or UPI or Net Banking or Third Party Wallet.
• No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.

Refund against Return:

• In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup.
  • Bank Account
  • Geomax Gemological Institute & Laboratory Wallet
• The refund will be credited to the bank account entered by the customer at the time of initiating the return request.
• In case of transaction failure due to invalid bank account details, Geomax Gemological Institute & Laboratory reserves the right to refund the amount to the Geomax Gemological Institute & Laboratory wallet of the customer.
• The refund will be credited to the bank account associated with the UPI ID entered by the customer at the time of initiating the return request.
• In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refunds as they’re handled by the Bank.

Refund against denied/canceled order by Geomax Gemological Institute & Laboratory :

• In case of online paid order, customers shall get a Refund against return by way of credit to the original mode of payment, like Credit/Debit Card, or Net banking or Third Party Wallet.
• In case of a refund by way of Credit/Debit Card, or Net banking or Third Party Wallet, you may get the credit within 5-7 working days.
• While we regret any inconvenience caused by this time frame, as the refund is handled by the Bank.
• There may be a delay in refund timing and we have no control over that.